Feedbacks are considered paramount in the field of online commerce. With feedback, a company understands and analyses the weak and strong points, that’s how they improve.
It is true to say that about 70-80% of internet users check customer feedback before purchasing anything.
Amazon and Flipkart are now e-commerce giants because they have understood the importance of customer reviews and have managed to work accordingly.
This much data, however, is extremely difficult to manage and find. Generally, online businesses shut down because either they do not have access to the proper data or they do not manage it properly.
Thankfully, there are tools like Userwell that allow the user to collect, manage and analyze the information. Userwell is a product feedback management software that furnishes the user with brand insights, collects and manages your data effectively.
Let’s dive deep into the features of Userwell, how it works and whether it’s worth your money.
What Is Userwell?
As we mentioned above, Userwell is a product feedback management software that collects and organizes feedback in real-time.
Thanks to the customized data and taste preferences, it helps the manufacturer and developer to understand what to do next or what actions are required to skyrocket business.
With this collected information a business can analyze and find actionable points. Additionally, Userwell prioritizes customer feedback in the form of product reviews, which are ratings provided by customers after they have used or tried a particular product or service, such as comments or star ratings.
With this program, your company can put its customers at the center of whatever decisions it makes about the products and services it offers.
As you know what each consumer expects from you, you can introduce new products and services to assist them with this product feedback software.
Thus, you can easily convert first time users to loyal consumers. Let’s find out how Userwell helps online businesses in more depth.
What Are The Features Of Userwell :-
Userwell software comes with a plethora of features, from perfectly designed activity dashboards to instructive third-party integrations. Here are some of the most talked-about features of Userwell.
1. Feedback Collection In Real-Time
The front and foremost feature of Userwell software is undoubtedly its advanced feature to collect and organize customer feedback in real-time.
Consumer feedback is collected to help you make your products better for your customers and to please them.
A new product can be designed with the help of raw data and other advanced feedback techniques based on the feedback received online.
Keeping up with the competition and increasing sales is easy with this kind of knowledge. Not only that but on your dashboard, you can see a quick snapshot of your statistics, including feedback and performance.
2. (Creative Dashboard) All You Need Is In One Place
Userwell is a product that centralizes all customer data, making it easier for businesses to manage.
With that, real-time data updates and the sharing of reports among the appropriate teams are greatly simplified. Userwell arranges all this crucial data on one screen in the form of charts and graphs to make it easier to understand.
Additionally, you can look up a person's history of interactions with the organization using this tool.
Not only that but, as a result of tracking consumer behavior such as subscribing, purchasing or renewing, the company can make improvements to the product. Which significantly helps in beating the competition.
3. Product Research And Development
It is a good idea to get customer feedback on a new product idea before you spend too much money on the project.
You can use the feedback to improve the product. By doing so, you can ensure the success of your product while showing your customers that you care about them.
As a result of the program, you will be able to create a new product that your customers will cherish. Additionally, you can use this app to keep track of the development stages or milestones for your new products.
A new product can be developed as well as any adjustments needed can be made.
4. Seamless Workflow
The qualified developers of Userwell have made software that can be easily integrated into the different systems a company uses. Therefore, the data of one system can be utilized by the other one.
This will significantly help huge organizations with different products under the same branding.
There is a reporting feature inside the software which allows you to share the data you have organized with your team or employees.
Similarly, you can also receive data, make changes to it and also customize the workflow as per your needs. Thus, it creates a seamless workflow.
5. Mobile Access
Many few software’s give mobile access features, Userwell is surely not one of them. With a mobile access feature, all the data you have collected, stored, organized and researched can be viewed on your mobile phone too.
No need to open company systems or visit offices to make even a slight change. You can do it easily from your mobile phone too.
A mobile access feature allows you to have your organized and sensitive data in your pockets 24/7.
Therefore, you can have real-time feedback at night time too. We have tested so many software’s and haven’t found any software with mobile access.
Advantages Of Userwell :-
When you get so many features, you also get complimentary benefits. Userwell is no different. Here are some of the advantages of Userwell
1. Enhanced Retention
A satisfied customer is likely to become a loyal one. In order to retain your customers, you will need reliable data that will help you understand your problems and strengths.
With Userwell, you'll be able to keep track of your progress and avoid making mistakes that frustrate your customers.
This tool can be used to keep track of angry customers and help them find a solution to their problems. This particular strategy is equipped by online giants such as Amazon and Flipkart.
2. No Need To Organise Surveys
Userwell is a software that also helps you to save a huge amount of money which you can spend on R&D.
Userwell is a complete digital tool that tracks, collects and organises feedback and customer actions in real-time.
Therefore, you don't have to spend a large chunk on traditional modes to get feedback, i.e. Offline Surveys.
Even with traditional surveys, you need to organise and arrange the data in a simpler mode all by yourself but with Userwell, it does it all by itself.
3. Better Business Decisions
When you go for the traditional methods of feedback, you need to organize it by yourself.
And, with that, there will be multiple opinions to use those data’s, which will lead to creative differences.
But, with Userwell the collected data is organized by the software itself in a simpler way and can be used in only one direction. The taste preferences of customers will be on your screen and there will be no creative differences.
4. Customer Satisfaction
In order to achieve financial success, you need happy customers. And, happy customers are hard to find no matter how good you are doing.
But, you can make them happy if you are constantly working for them. With the feedback you get from Userwell, you can constantly work to please the customers, which will in return create your trustworthy image in the market.
And it is true to say that the more your customers are happy, the more your business will increase.
Userwell Plans And Pricing Overview :-
The most advanced benefit of choosing Userwell is the price. When you look at software like Userwell, you automatically assume the high cost of purchasing and implementing but that is not the case with Userwell.
The advanced plan comes with affordable pricing of only $79 per month. Additionally, you will get a discount of 20% when you go for the yearly plan.
The advanced plan includes all the premium features along with up to three members access.
You can find more details on their plans and pricing section here.
On a broader level, Userwell is amazing software that can help a business significantly and may become an integral part of the success of the next Amazon.
Today, all businesses are going online and soon there will be a lot of competition in the online market.
Therefore, it is now extremely important to please the customer and convert them into loyal customers.
With Userwell, it is now possible to do it even in the initial phase of a business. Although the free version may not help this much, the advanced version is surely the one to look for.
Customer feedbacks are crucial for any business and therefore could not be left alone. Userwell will help the business significantly in understanding this feedback.