The average print shop has tee-shirts, prints, and business cards available to customers, each of which has a high range of customization and options. Unfortunately, most customers don't come into the shop knowing precisely what they want.
If you aren’t available 24/7 to answer every single customer’s question, you could end up losing out on business that could raise your business to the next level.
It would help if you had time to sleep, though.
Customer service employees and software are the way around this dilemma. They can be what makes or breaks a business: and here’s how.
Better Public Image
Have you ever felt ignored by a company? It can leave you feeling small, unimportant, and like you just got scammed out of your money. Instead of letting customers fume away while you're unable to reply, good customer service will nip this in the bud.
By either avoiding the problem altogether or fixing it when they complain, a good print shop software can give your business what it needs to thrive. Customers will be less likely to take it to social media with gripping and will be more likely to come back and buy from you again.
Don't let lousy comments scare away future customers; you can stop it with customer service.
More Attention To Leads
The customer isn't always right, but they are always ready to change their minds about what they want. Although it would be ideal if you could talk customers through everything they want and need, nobody has the time necessary.
Instead, customer service can give them the attention they need, whether it's a live employee or a bot who can respond to the most common questions. If you're unsure about whether you can release the reins like this, think about how much time you waste every day on problems that take two to five minutes to answer.
Frees You Up For Important Work
The two to five minutes per repetitive question session adds up. If you talk to twenty potential leads a day, that can add up from forty minutes to an hour and a half wasted trying to get these leads to follow through. Most of us don't have an hour to lose every day.
This is time you could be spending on a design or pouring into manufacturing and shipping your products. The faster you can complete things and ship them out, the better: why let your customers wait around so that you can answer all of their messages yourself?
Feedback On What You Can Change
A good customer service operative or software will focus on keeping your customers happy. Part of this can be that you offer a poll or questionnaire at the end of every encounter so that your customers can tell you what they think.
This survey will give your customers the chance to have their voices heard to say to you what they think is going right or wrong. You'll undoubtedly get some friendly customers saying beautiful things about your business, but you must pay attention to complaints as well